If a subscriber
complains or accidently clicks your email as
SPAM in their email client, this triggers a
complaint sent to Lyris ListManager™. When this
occurs, the subscribers email that triggered the
complaint will be banned and no longer receive
If a subscriber notifies you that they are no
longer getting your mailings or received a
notice about being banned you can remove the ban
in your Lyris ListManager™.
Log into your account, and then go to
In the window for
ban addresses you will see a list of emails that
have been rejected, if the email that you need
to remove the ban from is listed all you need to
do is click on "Delete".
If you do not see
the email or there is a long list of emails,
then you can do a search. Click on "Find Ban".
In the find ban
window type the user name (example:
firstname.lastname@example.org, johndoe would be the user
name). For the domain box enter the last part of
the email (example.com). Then click on "Go".
Lyris ListManager™ will do a search and display
the email, then just click on "Delete".
Once the ban has
been deleted you can then go to the member
section, find the members email address and
then reset the member back to a normal member.