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Acceptable Use Policy (AUP)

Dundee Internet Services, Inc – Lyris ListManager Hosting Acceptable Use Policy (revised 11-12-06)

Dundee Internet Services, Inc is a permission-based email service provider with the goal to assist all size businesses and organizations to communicate with their custome’s and members.
Our Acceptable Use Policy (AUP) is as follows:

Short version:
We do not accept contracts from known spammers and do not tolerate this use of our systems for the sending of unsolicited commercial email. (UCE). Accounts found to intentionally violate this AUP are subject to immediate termination. If you intend to use our system to send UCE, go away now…we do not want your business.

Long version:
Each Dundee Internet Services Lyris ListManager Hosting customer is required to sign our Acceptable Use Policy (AUP) as part of the Dundee Internet Services Lyris ListManager Hosting Contract. Willful and intentional violations of the Acceptable Use Policy are cause for immediate account termination.

Additionally each customer must follow what is considered good mailing practices for email lists:

• Customer must ensure that all lists hosted only accept new subscriber listings where the subscribers have been added to the mailing list via either:
  • A confirmed-opt-in (sometimes referred to as 'double-opt-in') process; or
  • A paid subscription; or
  • A private subscription consisting only of organizational members
• Customer must ensure that all lists hosted have, use, and publicize in all mailings a clear and easy-to-use unsubscribe instructions.
• Do not use an “opt-out” subscription process, i.e., subscriptions that automatically subscribe a user unless they uncheck a box (opt-out) on your web site forms.
• Do not rent or buy address lists unless you perform due diligence on the address vendor (get references, written guarantees, etc) and use an introductory paragraph that explains how you procured the addresses and why you are mailing to them.
• Customers are obliged to comply with all relevant Federal, State or Other anti-spam laws and Statutes. This includes, but is not limited to:
  • Don't "harvest" email addresses from the Internet or generate them via a "dictionary" process for commercial mailing purposes.
  • Don't send commercial email via a computer that you don't have proper authorization to use.
  • Don't falsify or obscure the header information in your commercial email messages; always use a valid From: address and an accurate, non-misleading Subject: line.
  • Include a valid postal mailing address and a functioning opt-out mechanism in every commercial email message you send.
  • Don't continue to send email to a recipient who has opted-out of your list.
  • If you send adult content (i.e., sexually explicit material), use a warning label of that fact in your subject line.